Improving the quality of care home patients with technology

About: An app that allows for easy tracking of care home patients, plus advanced features like exercise planning, medicine tracking, dental, health and meal planning

Responsibilities: As the UI/UX designer for this SaaS application serving care homes, my responsibilities included user research, persona development, wireframing, prototyping, and collaborating with developers for tablet app interfaces.

Design Process: design process started with user research, followed by ideation, prototyping, and iterative testing. I emphasised mobile-friendly tablet interfaces, collaborated closely with the team, and maintained accessibility standards.

Applied Methods: I conducted user interviews, created detailed personas, and employed card sorting exercises for information architecture. Usability testing with caregivers guided design iterations, ensuring user-centric solutions.

Challenges: Balancing diverse user needs, integrating with legacy systems, ensuring accessibility, maintaining data security, and scaling design for various care home settings posed ongoing challenges during the project.

Outcomes: The project delivered improved user experiences, reduced errors, cost savings, and increased adoption, solidifying the application's position as a transformative tool for care homes and their residents.